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Mobile Banking FAQs


What is "mobile banking?"

MetaBank's mobile banking service allows anyone registered with the Online Banking Center to access account information from a mobile device. We offer three easy ways to utilize mobile banking:

  • Apps for your iPhone or Android – it's just a free download away
  • Web browsers allow for mobile banking on devices with internet access
  • Text messaging allows for devices with text messaging (SMS) capabilities to request information

Set Up Online Access

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How can I download and register for the mobile app?

You will need to have registered for online access to download the mobile app. If you’re already an Online Banking user, download the MetaBank app directly from Google Play or the Apple App Store. Once the app is installed, input your Online Banking access ID and password. Select Continue and accept the Terms and Conditions to start using the app.

Download on the App Store  Get it on Google Play

Set Up Online Access

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What services are available with the mobile app?

You can download MetaBank's mobile app to your mobile devices. The app offers all the features of the mobile browser service. You can use the downloadable app to:

  • Check your account balances
  • Review recent account activity
  • Transfer money between accounts
  • Manage and make payments with Online Bill Pay
  • Find MetaBank ATMs and branch locations

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What are the requirements for using the mobile app?

To download the mobile app, your mobile device must have an operating system that supports application downloads and a data services plan.

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When I attempt to download the mobile app, nothing happens – what should I do?

Every mobile device and network is different, so you may not be able to download MetaBank's mobile app to your phone. If you're having trouble, contact your mobile service carrier to make sure your phone supports app downloads.

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How do I get started with mobile banking using text messages or a web browser?

You can enroll for MetaBank's mobile banking service through the Online Banking Center. Be sure to turn on your mobile device and make sure it's ready to receive text messages. When you enroll in mobile banking, you can select the services you want to use, the accounts you want to access and the phone numbers and devices you plan to use to access your account information.

During registration for the text messaging or web browser services, a text message with a unique activation code is sent to verify your phone number. This code associates your mobile device with your account. To complete registration, enter the activation code that you are sent. This verification successfully registers your device in our system.

Learn More About Online Banking

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How do I receive a new activation code?

Your activation code expires 24 hours after we send it to you. However, you can always request a new activation code. Log into the Online Banking Center, and access the mobile banking section. On the "My Phones" page, locate the desired phone number, and select "Get new activation code." We'll send you a text message with a new activation code.

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What if I do not receive an activation code?

Log into the Online Banking Center, and access the mobile banking section. On the "My Phones" page, locate the desired phone number and verify it is correct. If it is correct, options for resolving this issue include:

  • Verifying your mobile device is on and able to receive text messages – check with your mobile service carrier if you're not sure whether or not you can receive text messages
  • Contacting your mobile service carrier and ensuring your phone can send and receive messages to and from a standard U.S. shortcode
  • Requesting a new activation code – see "How do I receive a new activation code" above

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With what mobile banking terms should I familiarize myself when using text messaging?

When mobile banking, be aware of the following terms:

  • "SMS," or "Short Messaging Service," indicates communication by short text message
  • "Shortcode" is a short phone number used for sending and receiving SMS messages
  • "WAP," or "Wireless Application Protocol," is a mobile browser-based method for accessing websites

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Are there fees attached to using the mobile banking service?

No. MetaBank doesn't charge fees to access or use mobile banking. Contact your mobile phone carrier, as messaging and data rates may apply when sending or receiving text messages or when accessing the internet from your mobile device.

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Do I need to agree to the Terms and Conditions to use MetaBank's mobile banking service?

Yes. You must read and accept our Terms and Conditions.

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Can I make changes to my mobile banking settings from within the Online Banking Center?

Yes. Once logged into the Online Banking Center, select "Options" from the upper right-hand menu. Select "Manage Devices" within the "Mobile Banking Profile" box. You will be able to change the services in which you have enrolled, your accounts, your time zone and any registered devices and phone numbers.

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Which of my accounts can I access via mobile banking?

You can access any checking, savings or loan accounts that you've set up in the Online Banking Center. When you enroll in mobile banking, you can choose which accounts you want to access.

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How current is displayed account and transaction information?

When viewing your account balance, the current available balance will display. When viewing transaction history, the most recently posted transactions will display.

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Can I add access for more than one mobile device?

Yes. You can register multiple devices for mobile banking. To add a new phone, log into the Online Banking Center, and access the mobile banking settings (see "Can I make changes to my mobile banking settings from within the Online Banking Center?" above). On the "My Phones" page, select "Add New Phone."

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Can I register multiple users to the same mobile device?

No. For security reasons, only one user can register per device. However, once you complete the registration process, you can add more devices to your account.

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What should I do if I change my phone number?

If your mobile phone number changes, log into the Online Banking Center, and access the mobile banking settings (see "Can I make changes to my mobile banking settings from within the Online Banking Center?" above). On the "My Phones" page, locate your old phone number and select "Change my phone number."

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What should I do if my mobile device is lost or stolen?

If your mobile device is lost or stolen, no one can access your account without knowing your password. To prevent unauthorized access to your account, you can deactivate your phone by logging into the Online Banking Center and accessing the mobile banking settings (see "Can I make changes to my mobile banking settings from within the Online Banking Center?" above). On the "My Phones" page, locate the phone number for the lost or stolen device, and select "Stop using this phone for Mobile Banking."

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Which mobile devices or mobile service carriers support MetaBank’s mobile banking?

To view the list of mobile devices, operating systems, and service carriers that we support, please view the certified devices list.

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Can I use my prepaid plan for mobile banking?

Our mobile banking service works with most prepaid plans, but we cannot guarantee that your carrier supports standard U.S. shortcodes. For example, T-Mobile prepaid does not support shortcodes, so you won't be able to use our SMS text messaging service with T-Mobile prepaid.

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Can I use my iPad or other tablet or notebook to access mobile banking?

MetaBank has a branded app specifically for iPad. You will need to have registered for online access to download the iPad app. If you’re already an Online Banking user, download the MetaBank iPad app directly from the Apple App Store. Once the app is installed, input your Online Banking access ID and password. Select Continue and accept the Terms and Conditions to start using the iPad app.

For other tablets, you may be able to access Online Banking through the web browser.

Download on the App Store

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How do I discontinue MetaBank's mobile banking service?

To stop using our mobile banking service on your phone, access the mobile banking settings (see "Can I make changes to my mobile banking settings from within the Online Banking Center?" above). On the "My Phones" page, locate the corresponding phone number and select "Stop using this phone for Mobile Banking."

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Apple, the Apple logo, iPad, and iPhone are trademarks of Apple Inc., registered in the U.S. and other countries. App Store is a service mark of Apple Inc.

Android and Google Play are trademarks of Google Inc.