Need assistance? We’re here for you. Our customer service team is available M-F, 8 a.m. - 5 p.m. CST. And, all voicemails will receive responses by the next business day. 

Prepaid cards

For assistance with MetaBank-issued prepaid cards, including Gift, Reloadable, Travel and Youth Cards, call 1.866.550.6382 or email

personal/business banking

For assistance with checking/savings accounts, online banking, commercial/agricultural banking, mortgage/personal loans or other traditional banking needs, call 1.866.559.5037 or email


For assistance with opening a MetaBank account, visit your nearest bank branch.

Find a Branch