For Cards and Accounts (including the EIP Card or “stimulus card”) program:

Our Meta Payments division issues prepaid cards and accounts for our partners and their programs.

For issues and questions, call the customer service number on the back of your card. If you do not have your card, do one of the following:

      • Visit your card provider’s website to find contact information and/or review the FAQs section
      • Call us at 866.550.6382
      • Email us:

Tax Services

For EIP Card or “stimulus card” inquiries: please call the number on the back of your card, visit or email us at Our tax division is not affiliated with this program. If EIP payments are directed to a refund transfer account, we will communicate with the IRS and the IRS will send the payments directly to the recipient. The best method of tracking an EIP payment from the IRS is through the IRS Get My Payment Website Tool.

National Lending

Consumer Lending

Email us: